FREQUENTLY ASKED QUESTIONS
GENERAL
Is there a Franchising System?You can contact us at franchise@fabeks.com for store and Corner dealership conditions.
Repairs are covered by us up to 2 years after the product has been received. And for products that have passed 2 years, repairs are paid.
ORDER
Can I shop without becoming a member?If earning points and gifts from your purchase sounds like a blast, then hello new member! However the choice is yours and you can complete your purchase by choosing to shop as a guest at checkout.
What a wonderful request. Enter your email in the subscription bar on the bottom of each page on our website. You will be automatically added to our mailing list and notified of all things Silk and Cashmere!
Why not! Items purchased from our online store can be exchanged at our London store or by sending your original item to the return address. Note: The same model item may vary in price according to color. Prices in our online store during campaigns may vary with prices in our physical stores. Lastly, if the exchange is being made at a physical store, the pricing of the store will be used. London store/ Return Address: Silk and Cashmere, 77 Portobello Road, W11 2QB, London
The same as our return policy: items must be unused, with the original tag attached and in sellable condition. We accept exchanges for up to 14 days after the original purchase date.
Aren’t you a good friend! Your Billing Address and Shipping Address can be different therefore you can enter that special someone’s address in the Shipping Address section.
Here’s the deal, once an item is in your cart, it remains in your cart until it is out of stock. Adding an item to your cart doesn’t translate to reserving the item. In order to avoid heartbreak we suggest you act fast!
We are unfortunately unable to reserve an item.
It should be indicated online, as you will not be able to choose your size if it is out of stock. You can alternatively call the support line or our London store during business hours to find out where your future-beloved-garment-to-be is.Support Line: +90850 360 0990London Silk and Cashmere: +44 20 7018 2373
There comes our wonderful mailing list again. Sign up to hear about seasonal discounts by entering your email in the mailing list tab that appears on the bottom of each page.
First get nice and comfy and bathe in the joy of knowing that you’re about to get a great discount. Then read the email regarding your Discount Coupon instructions thoroughly.Note: Discount coupons vary in use depending on the campaigns they are valid for.
How flattering! Please email tugba.saglar@fabeks.com regarding your wholesale inquiries. You will be responded to in a timely manner.
PAYMENT
How much shipping will I pay for my orders?For orders up to 150 GBP, there is a shipping fee of 8.99 GBP. We provide free shippihng for orders above 150 GBP.
Be fearless, be free! In order to provide the safest checkout experience, silkandcashmere.co.uk does not store any card information in its server. All transactions via credit card occur through your bank and your computer/laptop/ipad/iphone/notebook (you get the just).We use the utmost secure protocols in order to protect your privacy, including SSL technology. Your credit card information is converted into a 128 byte encrypted code which is then shared with your bank. Therefore only your bank and your device can see your card information. Now that’s safe.
You can pay by Credit Card. Telepathic payment will be available as soon as we figure telepathic delivery out.
ORDER, REFUND AND CANCELLATION
Can I cancel my order?However heartbreaking it may be, yes you can. Your payment will be returned according to your initially chosen payment method (returned to your card if you chose credit card, or to your bank account if you chose bank transfer), in compliance with your banks refund policy. Note: The above mentioned return policy is valid only for transactions made through our online store.
There are two requirements for returns:
1) The returned item must be unused, have its original tag attached, and be in sellable condition.
2) We accept returns only to the following address: Silk and Cashmere, 77 Portobello Road, W11 2QB, London
Tel: +44 20 7018 2373 |
If both requirements are complied, you may return your product within 30 days of your invoice issue date.
Quite surprisingly quite easily. You can either physically bring it to or send it to our Silk and Cashmere store in Notting Hill.
We do not accept returns to any other address:
Silk and Cashmere, 77 Portobello Road, W11 2QB London
Phone: +44 20 7018 2373
Return fees are not covered by Silk and Cashmere.
Returns that comply with our Return Policy are notified to the bank within 3 business days. Once notified, the processing speed is up to your bank. Note: Processing returns may take longer than usual during campaigns due to high transaction volumes. We do not redeem coupons for orders purchased by coupons.
Firstly, don’t panic. Secondly, we apologize sincerely. Even though it’s very rare, sometimes your delicate garments can be faulty or get damaged on the way. Please let us know what is wrong with the item. If it was damaged during delivery, please return it to the courier who delivered it and provide the aforementioned return address. You can also send it to the Return Address and we will cover your shipping costs for damaged items.
The return costs is the same as the original cost of the item. If a discount coupon was used to purchase the item, the coupon becomes invalid.
Return fees belong to the customer.
Absolutely! Silk and Cashmere on Portobello Road.
If the item is in sellable condition and within 30 days of its original purchase date, we are able to accept it as a return/exchange. We are unable to accept items that do not meet this criteria.
DELIVERY
Which courier do you use?Silkandcashmere.co.uk works with DHL.
You can be sure that we try our absolute best to prepare your order for shipment within 3 business days of receiving your precious order. Once your order is ready, packages sent within the UK usually take 1-3 business days. International orders vary greatly depending on which country you reside in.
Yes! You name it, we’ll send it. Except for space. We haven’t made an agreement with NASA- yet.
Oh, the anticipation! Once your order has shipped we will email you your tracking number.
Just to be safe, we suggest checking your order on the spot as soon as it is delivered. If your package has been damaged, you can immediately return it to the person delivering your order.