Your items will be shipped within a maximum of 3 business days after you place your order. If you are not available to take delivery of your parcel, the carrier will try again the next day. Should this reoccur, they will leave a note stating the nearest branch to pick-up your order. If you don't have the opportunity to go to this branch within 3 days of delivery, your order will be returned to us by the shipping company.
Receiving your order
To avoid any (unlikely) problems, we recommend that you check your order upon receiving it. If the item(s) is defective or has been damaged during shipment, you may return the package with the courier who delivered it to you free of charge.
Depending on your location, the time of delivery may vary between 1-5 business days after shipment. The delivery time is 24 hours to the central regions, except for force majeure.
Can I Exchange My Product?
SWhy not! Items purchased from our online store can be exchanged at our London store or by sending your original item to the return address. Note: The same model item may vary in price according to color. Prices in our online store during campaigns may vary with prices in our physical stores. Lastly, if the exchange is being made at a physical store, the pricing of the store will be used. London store/ Return Address: Silk and Cashmere, 77 Portobello Road, W11 2QB, London
Can I Cancel My Order?
However heartbreaking it may be, yes you can. Your payment will be returned according to your initially chosen payment method (returned to your card if you chose credit card, or to your bank account if you chose bank transfer), in compliance with your banks refund policy. Note: The above mentioned return policy is valid only for transactions made through our online store.
Is return shipping free?
Return fees belong to the consumer.
How do return my product?
Conditions for our return policy are as follows;
1- The product has not been used, has not been tagged, and has not lost its resaleability.
2- Your return receipt is 30 days as of the invoice date.
3 - The shipping of all defective and damaged items that are a result of our error is fully covered by Silk and Cashmere.
4- We only accept refunds to the following address, products that are sent to addresses / stores outside this address are not accepted.
Silk and Cashmere, 77 Portobello Road, W11 2QB, London